In case you have a site, a problem can always occur and it does not necessarily need to be associated with the hosting service. For instance, something may go wrong when you update a software app or some important data might be edited or deleted unintendedly. Whatever the nature of the problem may be, you’ll have to get in touch with the client care team and ask them to recover a backup or to help you solve the problem that you are encountering. How timely they’ll do it will determine the amount of time that your sites will be unreachable. For certain websites such as social networking websites or online shopping portals, a recurrent downtime often equals lost visitors and money. With that being said, it is rather important that you use the services of a company that offers not only a very good customer support service, but also a timely one.

One-Hour Response Guarantee in Web Hosting

Our guaranteed max reaction time for any technical support ticket that you post or any e-mail that you write is just one hour, even if you contact us on weekends and public holidays. Regardless of the essence of your query or problem, we will help you instantly and will supply you with the necessary info to solve any problem with your sites. The actual reaction time typically does not surpass 15 to 20 minutes, which implies that you can just forget about waiting for hours and hours on end to get a problem resolved or what’s even worse than that – waiting a whole day only to get a response that more information is needed while nothing’s fixed. We’ll assist you in an instant as we are aware of precisely how costly time can be in the dynamic electronic world. The one-hour response time guarantee applies to any technical or billing enquiry that you might have with regards to our web hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we know just how crucial it is to get quick help, we promise that you won’t ever need to wait around for more than 60 minutes to obtain an answer to any trouble ticket that you open through your semi-dedicated server Control Panel. The fact is, you will rarely need to wait around for more than 20 to 30 minutes and this applies to any issue irrespective of what its nature is – billing, technical or general. Moreover, our client and technical support staff will be at your disposal 24-7-365, which suggests that even in case you send a ticket during legal holidays, you will always get a blazing-fast response, which will include the answer to an inquiry, the solution to a problem or the details necessary to solve an issue yourself – if there is something that you need to do on your end. If you use our services, you won't ever have to waste an entire day hanging around awaiting a reply like you would with plenty of other web hosting providers.