Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Answer Warranty

  • Each ticket you post to the client help and support Dept will be responded to in up to 1 hour. The general queries shall be resolved instantly. However, if the help request you have sent us requires assistance from an experienced admin technician, we’ll forward the ticket to him and will notify you about the delay.

  • Top quality support service

  • Qualified Technical Help Service

  • Our technical help and support staff will be online for you 24x7 to to reply to all assistance demand tickets that you send to us. We offer technical help for all the software applications that are pre–configured on your hosting server. These include our in–house made Online Control Panel, the selected OS plus the server admin panel (with regards to the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • Each section of the Online Control Panel that is offered as a gift with your VPS offers an included article base. You will see a selection of comprehensive how–to tutorials and a choice of step–by–step video classes that illustrate all the important website managing responsibilities. You can view them by simply clicking the Help or Video keys in the upper right corner of each Control Panel section.