Integrated Ticketing System in Web Hosting
In contrast to what you may find with plenty of other web hosting providers, the support ticket system that we are using with our web hosting plans is an indivisible part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You won’t have to remember several log-on credentials, since you’ll be able to manage both your tickets and the hosting account itself from a single place. So, if you’ve got an enquiry or come across a complication, you can touch base with our customer support team instantaneously. Our ticketing system features an intelligent search option. This implies that even in case you have posted a plethora of tickets over the years, you’ll be able to find the one that you need without any efforts. In addition, you can read knowledge base suggestions for resolving commonly confronted difficulties.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve opened a semi-dedicated server account with our company and you want to contact our customer service team, you will be able to open a support ticket straight from your Hepsia hosting Control Panel instead of using a completely different customer support platform as you will have to do with the majority of web hosting companies on the market. Our integrated trouble ticket system will enable you to post a new ticket with no effort and to look through older tickets using an intelligent search filter. In addition, you’ll be able to read the relevant knowledgebase articles that our system will present you with based on the problem category that you pick for your new ticket. You can carry out all the above-mentioned operations without logging out of your Control Panel at any time, which implies that if you experience any complication or have a question, you can touch base with our technicians and fix the problem at hand in less than 1 hour via one single platform.