Technical Support Channels
A Sixty–Minute Ticket Response Guarantee
All your help requests will be replied to in maximum one hour after the support ticket or email was received. If your case requires further assistance from a server administrator, we will forward the support ticket or the email to the person on duty, right away and we will leave a comment to let you know that more time will be required for finding the optimal solution. Furthermore if you make use of the Managed Services package, any of the services included there will be carried out whenever you like.
A First–Class Technical Support Service
We will be online for you 24/7/365 to reply to any questions that you may have regarding our Online Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also need assistance with server admin tasks, you can have a look at our Managed Services package, which includes data backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and troubleshooting services
A User–Friendly Help Area
Our Online Control Panel has been installed by default for each dedicated web hosting plan. Among its functions is a rather time and effort–saving integrated knowledgebase that will guide you step by step on all the actions that you can perform. The majority of help articles in addition video versions which show all the actions that you can perform in a highly illustrative way. You can find all the help articles and the video tutorials in the top right corner of each section of the Online Control Panel.