24/7 Customer Support in Web Hosting
The customer and technical support services for all our web hosting plans are round-the-clock, which means that you can forget all about waiting for a couple of days so as to get assistance. In case you are not our client yet, you can phone us, chat with an agent or send an e-mail message. If you do have an account, you can open a support ticket on top of the other three methods of communication. You are able to select the most suitable way to contact us depending on what your location is or what hardware you are using. We're able to assist you for almost any webhosting-related question that you have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in this situation the maximum reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
We know how crucial it is to receive prompt help, especially if your website is not working properly for some reason. Our semi-dedicated hosting plans feature 24/7 customer and technical support, thus if something happens, you are able to use various ways to contact us - phone line with several local numbers around the globe, live chat, emails and tickets. The first two methods are for pre-sales, billing and common issues, so if you don't have an account yet, for instance, you will be able to get more info for our solutions, or we will help you with simpler tech problems. The second two options are for strictly tech troubles or everything that's more time-consuming due to the fact that it's much easier to follow the communication between you and our support crew. The warranted maximum answer time for them is merely an hour, the typical one - 15-20 min, therefore you will not have to wait for an entire day in order to get support like you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Servers
When you use our VPS plans, you will not have to wait for more than 1 hour so as to receive help for any issue that you may encounter with the server or the software that comes pre-installed with it. We guarantee this short answer time for all the tickets that you open via your billing Control Panel or email messages which you send to our tech support crew. We also have local telephone numbers in a couple of countries globally as well as a live chat service where we will assist you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 through the different ways of communication, so whatever your question or problem is, there is always somebody to assist you in a timely manner. In the event that you need help with third-party software, which you cannot install or which gives you problems, you will be able to reap the benefits of the Managed Services upgrade package that we supply for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
When you buy a dedicated server through our company, you're able to contact us anytime using a number of channels and the maximum time that you'll have to wait for a response is approximately one hour, which means that you can forget about waiting a whole day. Our customer and tech support service is online 24/7 no matter if it is a weekend or a holiday and we will support you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a tech issue, you can open a trouble ticket via the Help section of your billing Control Panel or you can send us an email message. In case you have any common questions or you would like to find out about our services before you order, you can use our live chat or you can call one of the local numbers that we have in several countries worldwide. In case you'd like to receive help with third-party software that you are unable to deploy or operate efficiently, you will be able to add the Managed Services upgrade to your current package and our system administrators will assist you.