A 99.9% Server Uptime
Our web hosting system is based on a stable, high–end hardware architecture and a significantly customized Linux version. That’s why, no matter what your website is, or how many website visitors you have, or even if there is a DoS attack, our servers will stay up and running and your sites will stay visible online.
All our web hosting plans packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it is vital that you also set up your own network infrastructure. That is why we built a custom–configured internal network in all our data centers. Relying on top–hole Juniper switches and routers, our internal network allows for extra–fast data transfer speeds and is fully redundant.
Therefore, you will enjoy a 99.9% network uptime in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center and in our AU located data center, no matter which hosting solution you’ve picked.
A 30–Day Money–Back Guarantee
Even though we have done just about everything to reduce all potential risks with our cloud hosting packages and regardless of the fact that we provide exceptional support, there are instances when the customer is just not pleased with what we have to offer. Or he wants to switch to a more robust hosting solution, like a VPS server or a dedicated server.
For this reason, we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t fully happy, you will receive a reimbursement.
24/7 Technical Support
If you’ve ever been forced to wait for hours to receive a reply, you know how exasperating this can be, especially when your web site is on the line. That is why our company offers you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our techs will be at your disposal and they’ll get back to you within an hour. And the best thing is that their average support ticket response time is less than twenty minutes!