Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Online Control Panel you can find a comprehensive Help Center section featuring plenty of instructional articles and frequently asked questions. They are answered by our support team of accomplished technicians. Simply type in your question and our smart platform will provide you with the best answer.

  • Top quality support service

  • Educational Video Clips

  • If you’d rather watch how an action is implemented or how an issue is dealt with, instead of just reading about it, take a look at our selection of instructional video tutorials. They cover a variety of issues and will help you swiftly learn how to work with the Online Control Panel.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • We back up our semi–dedicated servers with a 24/7 customer care service and a one–hour support ticket response guarantee. Our capable technical support engineers will be online for you 24x7x365 to reply to your enquiries and to troubleshoot any problem that you might possibly chance upon. Just submit a support ticket from the Help section and we’ll reply back to you straight away.