Despite the fact that this isn't the keyfactor to recognize a dependable web hosting company from a bad one and a reseller from an actual supplier, the option to call and communicate with a live person is a sign that you are not working with a one-person service provider and that you will be able to reach someone when you're in need of support. The telephone support for web hosting services may vary from standard to experienced, therefore the issues that can be resolved with a call vary depending on the provider. Generally, these matters are simpler and feature billing or 1st level tech issues because more difficult matters generally need a support ticket where both you and the system administrators can follow what is going on with a particular situation. Still, having the option to phone call your supplier can save you a lot of time and efforts for the countless tiny problems that will eventually appear when you manage your hosting account.

Phone Support in Web Hosting

We know that being able to talk to a live representative is rather important, so we have three support lines worldwide (Australia, USA and UK) and you're able to get in touch with us on the phone for fourteen hours a day. In case you consider getting one of our web hosting plans, for instance, you'll be able to give us a call and find more about our services before you order so as to be sure that we match all system requirements for your websites. After your purchase, you'll be able to get in touch with us about any kind of sales and / or billing issues you may have, or receive any kind of general or basic technical info you need. We have aimed to find the perfect balance between phone and ticket support, so for solely technical issues you can use our ticketing system, which will help you keep track of the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be certain that there is always someone to assist you if you have any queries about the semi-dedicated server plans that we offer. Whether you wish to know more about the packages, you have a billing issue or some general problem, you can give us a call. Despite the fact that some more complicated troubles may require a ticket to give some time to our technical support crew to investigate, we're able to assist you with a lot of tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the U.S.A., the United Kingdom and Australia, we have local telephone lines in these countries as well. If you are in another country, we also have an international number where you'll be able to reach us.